Shipping Policy

What is the delivery time?

We offer free shipping worldwide!

Average transit times:

• United States: 7 to 15 days

We are committed to providing the best possible shipping experience and constantly seek ways to expedite deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions, and unforeseen events, which can result in shipping delays. While most packages arrive within the estimated timeframe, occasional delays and issues encountered by our carriers may occur.

Although we cannot guarantee exact delivery dates, we take full responsibility for investigating any delays or issues and work diligently to minimize any inconvenience caused. Your satisfaction is our priority.

I just placed an order, when will it be shipped?

Please allow 24 to 48 hours for your order to be processed and shipped.

Will I receive a tracking number?

We provide tracking for every order. The tracking number will be available once the product has been dispatched. You will receive a confirmation email 24 to 48 hours after placing your order. Track your order status on our website [here] or for more detailed tracking information, [here].

Can I cancel my order or edit my shipping address?

Yes, it is possible, but there is a small window of opportunity of 6 hours to cancel or adjust an order before it is dispatched. To request a cancellation, please email support@lulucapet.com including all order information, such as the order number, full name, and email. Beyond these conditions, we will not be able to fulfill your request.

For any other questions, please contact us via email or the contact form.